FAQ

1. Payment Methods

Q: What payment methods do you accept?
A: We accept major credit cards (Visa, MasterCard, American Express) and PayPal, ensuring a secure and convenient transaction.

2. How to Check Your Order Status

Q: How can I check the status of my order?
A: You can check your order status in the following ways:

1. Log in to your account and go to the “My Orders” page to view the processing and shipping status.
2. You will receive an order confirmation email and a shipping notification email, which includes a tracking number to monitor your package on the carrier’s website.
3. If you don’t have an account, you can check your order status by providing your order number and email address.

3. Returns & Exchanges (Please see our Returns Policy page)

Q: What is your return policy?
A: Most of our products are eligible for returns within 14 days. If you are not satisfied with your purchase, you can request a return or exchange within 14 days of receiving the item, provided the product is unused and in its original packaging. Please refer to our Returns Policy page for full details.

4. Shipping & Delivery (Please see our Shipping Policy page)

Q: How long will it take to receive my order?
A: Orders are processed within 1-3 business days, and delivery to the U.S. typically takes 7-15 business days. Please see our Shipping Policy page for more detailed information.

5. Product Care

Q: How do I care for my jewelry to ensure long-lasting use?
A: Avoid prolonged contact with chemicals, perfume, and water. Regularly clean your jewelry with a soft cloth and store it in a dry, cool place to maintain its shine and quality.

6. Materials & Design Features

Q: What makes your jewelry special?
A: Our jewelry is made from high-quality metals, gemstones, and beads. Each piece is carefully designed with a minimalist, stylish, and versatile aesthetic, suitable for daily wear or to complement any outfit.

7. Customer Support

Q: How can I contact customer support?
A: You can reach our customer support team via email at v@micore.cc. We aim to respond within 24 hours to ensure you receive timely assistance.